Returns, Exchange and Refund Policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

1.Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

2.Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

3.When trying on footwear, please do not mark the soles or damage the shoe box

4.Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact

5.Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable

6.Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy.